Refund Policy

Effective October 15, 2026

We want every job done right. This policy explains when A B Comp Services Inc. re-does work, issues credits, or refunds payments. It works together with the warranty in our Terms of Service.

1. Diagnostics

The diagnostic fee covers the time spent testing your device and is not refundable once the diagnosis is complete. It is credited toward the repair if you approve the estimate. If we cannot identify the fault, the diagnostic fee is refunded.

2. Repairs

• If a repair we performed fails within 90 days for the same issue, we will repair it again at no labor charge.
• If we are unable to make the repair work after a second attempt, we will refund the labor charge for that repair.
• Repairs you declined, or problems unrelated to the original repair, are not covered.

3. Parts

• Defective parts are replaced under the supplier's warranty, and we waive the labor to install the replacement within our 90-day period.
• Unused special-order parts may be returned within 14 days if the supplier accepts the return; supplier restocking fees, if any, are passed through at cost.
• Installed parts are not refundable unless they are defective.

4. Data recovery

Recovery is charged only if we recover the files you identified as important. If we recover nothing usable, you pay only the evaluation fee. Lab fees for cleanroom work are approved by you in advance and are subject to the lab's own policy.

5. Virus removal and software work

If the same infection returns within 30 days and there is no sign of new risky activity, we will clean it again at no charge.

6. Custom builds

Parts deposits are refundable until parts are ordered. After assembly, a build may be returned within 14 days in original condition, less any non-returnable parts and a reasonable assembly charge stated on your quote. Hardware defects are handled under manufacturer warranties, which we help you claim.

7. Managed IT and on-site services

Service agreement fees are not refunded for the current period. If we fail to provide the services described in your agreement, you may receive a prorated credit for that period. Hourly on-site and remote work is billed for time actually spent; disputed time entries are reviewed against our ticket logs.

8. Billing errors

Duplicate or incorrect charges are refunded in full to the original payment method once confirmed, normally within 10 business days.

9. How to request a refund

Email support@abcompservices.us or call (954) 972-4659 with your ticket or invoice number. We acknowledge requests within one business day and send a written decision within ten business days. Unresolved disputes follow the mediation process in our Terms of Service.